Last Updated: December 1, 2024
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and CottageTech Solutions, a corporation incorporated under the laws of Ontario, Canada ("Company," "we," "our," or "us").
By accessing our website, using our services, or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
CottageTech Solutions provides the following services:
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to customers. We will make efforts to minimize disruption to existing installations and services.
Specific terms for installations, monitoring services, and maintenance will be outlined in individual service contracts. These contracts supplement and are governed by these Terms of Service.
All quotes and estimates are valid for 30 days unless otherwise specified. Final pricing may vary based on site conditions, material costs, and scope changes discovered during installation.
Any changes to the agreed scope of work must be documented in writing and approved by both parties before implementation. Additional costs resulting from scope changes will be the customer's responsibility.
Unless otherwise specified in your service contract:
Late payments may incur a service charge of 1.5% per month (18% annually) on outstanding balances. Monitoring services may be suspended for accounts more than 60 days overdue.
All prices are exclusive of applicable taxes (HST, GST, PST) unless otherwise stated. Customers are responsible for all applicable taxes.
Customers must provide:
Installation timelines are estimates based on normal conditions. Delays due to weather, site conditions, permit issues, or material availability may extend completion dates.
Upon completion of installation, customers will be provided with system testing and training. Written acceptance or 7 days of system use without written objection constitutes acceptance of the installation.
We warrant our installation workmanship for a period of two (2) years from the completion date. This warranty covers defects in installation but does not cover:
Equipment is covered by manufacturer warranties, which we will assist in processing. We provide extended warranty options for comprehensive coverage beyond manufacturer terms.
We guarantee our monitoring services will operate with 99.5% uptime, excluding planned maintenance and force majeure events. Service credits may be available for extended outages.
To the maximum extent permitted by law, our total liability for any claim arising from or related to our services shall not exceed the total amount paid by the customer for the specific service giving rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data loss, or business interruption, regardless of the theory of liability.
While we provide 24/7 emergency support, response times may vary based on weather conditions, location, and technician availability. We cannot guarantee immediate response for all emergency calls.
Customers are responsible for:
Customers must:
All proprietary systems, software, designs, and documentation remain our intellectual property. Customers receive a limited license to use these materials solely in connection with installed systems.
Customers retain ownership of their data collected by installed systems. We may use aggregated, anonymized data for research and development purposes.
Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Customers may terminate monitoring services with 30 days written notice. Installation contracts cannot be terminated once work has commenced without penalty for work completed and materials ordered.
We may terminate services immediately for:
Neither party shall be liable for delays or failures in performance resulting from acts beyond their reasonable control, including natural disasters, severe weather, government actions, labour disputes, or supply chain disruptions.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.
We encourage customers to contact us directly to resolve any concerns or disputes informally before pursuing formal legal action.
If informal resolution is unsuccessful, disputes may be submitted to mediation through a mutually agreed mediator before litigation.
Any claim arising from our services must be brought within one (1) year of the date the claim arose or could reasonably have been discovered.
We maintain comprehensive general liability, professional liability, and workers' compensation insurance appropriate for our services.
Customers are strongly encouraged to maintain adequate property and liability insurance covering their cottage and installed systems.
We may engage qualified subcontractors and partners to provide services. All subcontractors are required to meet our quality and safety standards and carry appropriate insurance.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be replaced with an enforceable provision that most closely reflects the original intent.
These Terms, together with individual service contracts and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter.
We may update these Terms from time to time. Material changes will be communicated to customers with reasonable advance notice. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
For questions about these Terms or to report issues, please contact us:
CottageTech Solutions
1455 Lakeshore Blvd W
Toronto, ON M6S 5A8
Canada
Email: [email protected]
Phone: +1 (416) 555-0123
Emergency: +1 (416) 555-0124
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have the authority to enter into this agreement on behalf of yourself or your organization.